1. The shipment will depart in three to five business days and the customer will get the tracking no. and courier company website.

  2. If the bansuri order is customized by the customer then it will depart in fifteen business days.

  3. The orders can be cancelled at times and the money refunded.

    (a) Item out of stock.  (b) Wrong discount coupons delivered.
  (c) Price changed unintentionally because of website update of server problem.

  4. If the shipment is stuck in custom clearance then the company is not responsible for the late shipment, but we will try to solve the problem.

  5.              If your order is by COD or Bank transfer then the paid money is not refundable but you can get your product replaced. 
  6. If because of any reason such as –

a) War, rebellion, tumult, political disturbance, insurrection.

b) Lockout, strikes, riots, civil commotion.

c) Epidemics, quarantine, land slips, floods, frost or snow, bore tides, bad weather.

d) Accidents at the wharf;

The shipment is delayed then the company is not responsible, but the company always keeps an eye on the shipment so that the customer gets the shipment in time.

1.If custom duty or any other tax is applied in the customer’s country then the customer will have to pay for it. But normally most of our orders get through easily and in very rare circumstances we have faced any such issues.

2.Once you receive the package, remove the Flutes safely from the package and wrappings. Check the Flutes for any Damage, Cracks. Etc. Leave the Label Intact. If Damage or Cracks are observed you must send us an E Mail the same day, with Photos attached of the damage. If the damage is not observed within a day of shipment then we are not responsible.

3.If the package reaches the given address and there is no one to receive the package then it is customer’s duty to contact the courier company and solve the problem or collect the package on their own. If the courier company takes extra payment for keeping the package on hold then the customer have to pay for it.


News & Events

  • Our Bansuri Store in USA & CANADA +

    One World Flutes. Customers in USA and Canada MUST place Order and Purchase the Subhash Thakur Flutes, from One World Read More
  • New: Pay us in INR now in India +

    Punam Flutes is pleased to announce that now you can pay us in INR via Credit, Debit Card and Bank Read More
  • Our Bansuri Store in Chennai +

    We are very pleased to introduce our Bansuri Store/Shop in Chennai, Tamil Nadu. Our Bansuris shall be available in our Read More
  • Cash on Delivery in India +

    We are delighted to inform all of you that Punam Flutes has started CASH ON DELIVERY in India . Now anyone Read More
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